How to supply your admin with a precise copy of a mail for further analysis
Thomas Hampel
13 December 2012Have you ever been in the situation when a user had to supply an admin with an example of the message incl. header information?
Forwarding copies or replied mails are unusable regardless of how they are saved.
In order to supply admins with what they need for further analysis, please follow these instructions...
Lotus Notes 6.x-8.x
- From the Lotus Notes mail database window, select the message you want to submit.
- Open the message full view (not preview mode).
- From the "View" menu, select "Show" then "Page Source".
- From the "File" menu, select "Export."
- In the "Export" pop-up window, enter a filename and choose a location to save the file.
From the "Save as type" drop-down list select "ASCII Text." After entering the filename, press "Export." - In the next dialog box, select "Default Character Set" and then click OK.
Lotus Notes 5.x and below
- From the Lotus Notes mail database window, select the message you want to submit.
- From the "File" menu, select "Export."
- In the "Export" pop-up window, enter a filename and choose a location to save the file.
From the "Save as type" drop-down list select "Structured Text." After entering the filename, press "Export." - Select "Selected documents" in "How Much to Export" of the "Structured Text Export" dialog box, and press OK.
Now, save the text file in the location you designated in Step 3.
And in case anyone is still using less functional mail clients....
Note: Some versions of Outlook offer two options to save an .msg file - one is "Outlook Message Format", the other is "Outlook Message Format - Unicode". You should NOT select the Unicode format, this could cause problems when you save and submit the file.
Microsoft Office Outlook 2003/2010
- Open Microsoft Office Outlook 2003.
- Double click to open the email message that you want to save.
- From the "File" menu, select "Save As."
- The "Save As" pop-up window displays. Select "Outlook Message Format" from the "Save as type" drop-down list.
- Select the folder in which you want to save the message. Note, the "File name" is provided by default. You can change this if you want.
- Click "Save." The message is saved with an ".msg" file extension.
Microsoft Office Outlook XP
- Open Microsoft Office Outlook XP.
- Double click to open the email message that you want to save.
- From the "File" menu, select "Save As."
The "Save As" window displays. Select "Message Format (*.msg)" in the "Save as type" drop-down list. - Select the folder in which you want to save the message. Note, that the "File name" is provided by default. You may change this if you want.
- Click "Save." The message is saved with an ".msg" file extension.
Microsoft Outlook Express
- Open Microsoft Outlook Express.
- Double click to open the email message that you want to save.
- From the "File" menu, select "Save As."
- The "Save Message As" pop-up window displays. Select "Mail (*.eml)" from the "Save as type" drop-down list.
- Select the folder that in which you want to save the message. Note, the "File name" is provided by default. You can change this if you want.
- Click "Save." The message is saved with an ".eml" file extension.
Apple (Mac) Mail
- Select the message you want to save.
- From the "File" menu, select "Save as ..."
- In the pop-up window, select the format "Raw Message Source"
- Save with a filename including a .txt or .eml extension
Other Mail User Agents
Save the email that you want to report as a text file. Make sure that the message is as close to its original form as possible. Your mail client might allow you to save rendered text as well as the original source -- it is the original "raw source" that is needed. Make sure the original email headers are intact and included in RFC-822 format. Typical file name extensions are .eml and .txt
Please attach .txt/.msg/.eml file to a new email which you can send to your administrator.